Terms of Service | CoworkBridge

Definitions

Artificial Intelligence (AI). Where these terms refer to AI, they mean automated software systems that generate speech and text responses from a configuration built for the customer. The customer facing product name is AI Front Desk. Elsewhere on this site and in reporting, AI Front Desk is used as the product name without further definition.

Agreement

These terms apply to the CoworkBridge website plans, the AI Front Desk service, and automation work. A signed service agreement or an accepted written quote takes precedence where the two differ.

Plans, fees, and billing

Prices published on this website are valid for 90 days from the date shown. Existing customers are not repriced during a term.
Setup fees are charged before work begins. Monthly fees are charged in advance on your billing date.
Month to month service requires the listed setup fee and continues until canceled according to this agreement.
The setup fee is waived with a twelve month agreement. The customer agrees to twelve monthly payments.
Additional production work beyond your included monthly hours is billed at $125 per hour in 15 minute increments, quoted and approved in writing before work starts. Any single request expected to exceed two hours is quoted as a fixed price first.
Additional AI usage beyond your included minutes is billed at $0.50 per minute. See the usage terms on the pricing page.
Late payment may result in suspension of service after written notice.

Cancellation

These cancellation and website export provisions were updated September 15, 2026. Existing signed agreements remain governed by their agreed terms and applicable change provisions.

Month to month plans can be canceled with written notice before the next billing date. A twelve month agreement covers all services in the selected plan for the full term, then continues month to month and can be canceled with 30 days written notice. Stopping or reducing use of a service does not reduce the agreed monthly payments during that term. If you end the agreement early, the remaining monthly fees for the selected plan are due, excluding amounts already paid for those periods. There is no separate cancellation fee or recovery of a waived setup fee. Termination for an uncured breach remains governed by the Customer Service Agreement.

What you own

Your domain is registered in your legal business name with your email and your payment method. You are the registrant.
Your content, images, and logo are yours.
Your domain is registered in your name, and your business content and data remain yours. Ask at any time for the finished website files, including HTML, CSS, JavaScript, and transferable assets, at no charge. You can host and maintain the exported site elsewhere. There is no waiting period or transfer fee. Exporting files does not cancel the agreement or reduce any remaining contractual payments.
Call recordings, transcripts, customer lists, and review history export to you on request at any time in a standard format. Your telephone number ports out on request.

What we own

CoworkBridge retains ownership of its reusable tools, templates, internal prompts, agent configurations, configuration methods, and reporting systems. For CoworkBridge components embedded in the delivered website files, you receive a continuing, nonexclusive, royalty-free license to use, copy, modify, and have another provider maintain those components as part of your website, including after service ends. That license does not grant access to CoworkBridge hosted services or separate internal systems.

Third-party software, fonts, images, and services remain subject to their own license terms. Hosted features such as forms, booking, and AI chat may require new accounts or configuration after a move. The standard file export is free. Any additional migration or setup work requires a separate quote and your written approval before work starts.

Your responsibilities

Provide accurate business information, pricing, and service details, and tell us when they change.
Hold the rights to any content, images, and logos you give us.
Comply with the law that applies to your business, including any licensing, advertising, and consumer protection rules for your trade.
Give the disclosures your state requires for recorded and AI handled calls. Every AI handled call opens with a spoken statement that the caller is speaking with an automated assistant and that the call may be recorded. That statement is designed to satisfy one party consent states and to give notice in all party consent states, and you are responsible for confirming it meets the obligations of your state and trade. Recording can be turned off for your line on request.

Acceptable use

The service may not be used for unlawful activity, for content that infringes someone else's rights, or to place calls or messages that violate telemarketing law. We may suspend service for a violation.

Service levels

See the Service Availability Terms.

Disclaimers and limits

The AI Front Desk is an automated system. It can misunderstand a caller, and it will not always be correct. It is not a substitute for professional judgment, and it must not be relied on for emergency dispatch, medical direction, or safety critical instruction. Services are provided as is, without warranties beyond those that cannot be excluded by law.

To the extent the law allows, CoworkBridge's total liability for any claim is limited to the fees you paid in the three months before the claim arose, and CoworkBridge is not liable for lost profits or indirect damages.

Changes to these terms

We will give customers at least 30 days written notice of a material change. Continuing to use the service after that notice means you accept the change.

Governing law

These terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law rules. CoworkBridge LLC is a Virginia limited liability company. Before either side files a claim, the parties will try to resolve the dispute by a direct conversation between the customer's owner and CoworkBridge's principal within 30 days of written notice. Any claim that is not resolved that way is brought in the state or federal courts serving Fairfax County, Virginia, and both sides consent to that venue.

Contact

Email michael@coworkbridge.com or call 703-635-7632.