CoworkBridge
Legal

Artificial Intelligence Disclosure

What the CoworkBridge AI Front Desk and Site Assistant are, what they can do, and what they cannot.

Draft for review. This document is a working draft prepared for CoworkBridge and has not yet been reviewed by an attorney. Have it reviewed for the states where your customers and their callers are located before you promote this site.

You are talking to software

The AI Front Desk answers telephone calls using an automated voice system. The Site Assistant answers questions on a website using an automated chat system. Neither is a person. CoworkBridge does not give either system a human name or present it as an employee, and the telephone system says it is an AI assistant at the start of every call.

What these systems do

  • Answer questions about services, hours, service area, and published pricing, using information the customer business supplied.
  • Take a name, telephone number, address, and a description of the problem.
  • Capture an appointment request, and on AI Front Desk Plus, book directly into a connected calendar.
  • Transfer a call to a person according to rules the business set.
  • Produce a summary and a transcript for the business.

What these systems do not do

  • They do not give professional, legal, medical, or safety advice.
  • They do not quote a final price. Figures given are the published starting ranges supplied by the business, subject to inspection.
  • They do not commit the business to anything outside the rules it configured.
  • They are not an emergency service. A caller with a gas leak, a fire, a flood, or a medical emergency is told to hang up and call the appropriate emergency number.

Accuracy and human review

Automated systems make mistakes. They can mishear a caller, misread an accent or a noisy line, or answer a question the business never anticipated. CoworkBridge reviews call performance monthly and adjusts the configuration. A caller can ask for a person at any time, and every call produces a summary the business can check.

If a decision matters, confirm it with the business directly. Nothing an automated assistant says overrides a written quote or a signed agreement.

How caller information is used with AI systems

Call audio and transcripts are processed by third party speech and language vendors to operate the service. That content is not used to train general purpose AI models. See the Third Party Service Disclosure.

Contact

Email michael@coworkbridge.com or call 703-635-7632.

Last updated August 2026. Questions about this document? Email michael@coworkbridge.com or call 703-635-7632.